I bought a phone last year with a backup battery case, but it “freezes” a couple times a day. I have to turn it off, wait a few minutes, and turn it back on to get it to work.

I went to the store where I bought it and they told me to download the updates and that would probably take care of the situation. I went home, downloaded the updates, but the phone still froze.

I called a buddy who’s a techno guru and he told me that the problem was in the Settings and walked me through what I needed to do. We hung up, all was well for a few hours, and then the phone froze again.

My wife said it was because I had too many pages open from the internet and showed me how to delete them. I did and the phone worked perfectly for a few hours… until it froze.

My daughter-in-law said she couldn’t be positive about what the problem was, but that I had a lot of apps and it might help to delete the ones I didn’t use. I deleted a bunch of them and, again, everything was okay, until a few hours later, the phone went into hibernation mode and I couldn’t make a call.

My son showed me how to reset the whole system, which is different than simply turning the phone off. I did that and got the same result.

Then, I thought that maybe the backup battery was the cause of the problem. I took the case off and it worked! Not just for a few hours, but for days. I decided to get a new case without a backup, and within a few hours, the phone froze again. I took that cover off and the phone, again, worked fine for days.

At this point, I decided that the phone was overheating. I told my son, who suggested I drill holes in a cover to let some air in. We did and since then, I’ve had no issues with the phone.

It took seven people to figure out this problem. Seven. There were the two people at the store, my wife, my daughter-in-law, my friend, my son, and, of course, myself. No one person had the answer. Each person moved the process of finding out the solution one step closer to figuring it out. And each “failure” led to the next possible answer.   

When working a problem or trying to accomplish just about anything, there are usually at least two components to the process and you’re probably not going to like either of them:

One: It happens over time.

Two: It always takes a team to come up with the best solution.